id: NDkxODQ0MiA3

reference: 4918442

documentId: 4918442

connectionPointId: 7

lastModificationDate: 1544788573583

stillingsbetegnelse: Baltic Merchants Sales and Service Manager

jobbeskrivelse:

We are looking for a manager to lead our Baltic Sales & Service team supporting merchants in the Baltic countries. The team is placed in Ballerup and consists of six employees delivering end to end service to merchants in Lithuainia, Estonia and Latvia. The team is also responsible for converting leads from Baltic partners into new customers and increase x-sales.

The team supports credit card terminals, acquiring and invoicing related issues. The aim of the team is to provide excellent customer service i.e. fast and correct solution of the customer’s request and adding value by cross selling or improving the customer’s product setup.

 

You will be part of the Nordic Merchant Contact Centre management team and thus travel to meetings in the Nordic countries and to the Baltic countries to meet customers and partners.

 

Want to be our new colleague and fill in an important role?

 

We believe growth and good business starts with excellent customer service and delivering this with the team is a crusial part of our growth strategy in the Baltic markets. 

 

Your key responsibilities in this role will be:

• Ensure best-in-industry performance within customer services and create a motivated high performing team
• Secure right staffing and capability in the team (recruitment and competence development)
• Provide the highest quality of sales and service that is efficient, effective and which is delivered in a friendly and professional manner
• Responsible for empowering employees and driving continuous improvement
• Support the Baltic commercial team to increase growth.

   

We are looking for talents with ambitions – and passion for what they are doing!

 

We believe that your background and professional acumen forms most of your qualifications to succeed in this role. It is also important to us that you are passionate of what you are doing in your daily work and that you take the responsibility of driving things forward to develop both business and your-self.

 

Your professional and personal qualifications background should include:

• 3 years or more relevant experience in managing contact centre or sales functions preferably in a complex and large (service) organization
• Strong communication skills, experience in deploying process improvement and change management
• Goal oriented and executor. Ability to using Performance Management to accelerate performance and to foresee change and adapt and react in order to lead the department through changes
• Knowledge of the Balic financial sector 
• Strong English language skills required and preferably one Baltic language, but not mandatory.

 

 

Your career driven by curiosity and customer insights

 

At Nets, we are working towards realising a one-company approach to development, innovation and doing business, where you’ll be encouraged to think across borders and business areas to find new ways of merging our products, new technologies and market trends into innovative new solutions.

We want to attract, develop and engage the best talents and you will be working with colleagues across the Nordics. Whether it is innovation or operation that makes you tick, our company structure allows you to build your own career and grow in a business that encompasses all aspects of the digital payment value chain. We work in a thriving environment characterized by team play and informality and with plenty of social activities within sports, culture and social network.

 

Please send your application right now as we evaluate candidates ongoing and at the latest at 16. December 2018.

 

If you are interested in hearing more about this opportunity please contact Jakob Dreyer-Stapput, jdrey (at) nets.eu.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1221

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: NETS Denmark A/S

source: DK-STAR