id: NDg2OTg5MyA3

reference: 4869893

documentId: 4869893

connectionPointId: 7

lastModificationDate: 1535435884213

stillingsbetegnelse:
Complaint Associate to our Customer Complaint Center (maternity cover)

jobbeskrivelse:

Do you have experience with pharmaceutical production, Good Manufacturing Practice (GMP) and medicinal terminology? Do you want to be part of a team that handles complex and critical product complaints from our patients around the world?

If so, there is a challenging and exciting job opportunity as Complaint Associate in our Customer Complaint Center (CCC) in Bagsværd

About the department
Customer Complaint Center which is a part of Global Safety, is responsible for processing and monitoring customer complaints received via Novo Nordisk’s international subsidiaries for all Novo Nordisk’s products. We work closely together with departments monitoring side effects, with production sites and laboratories securing product quality.

CCC comprises 55 colleagues organised into 5 teams. We have an informal, busy and collaborative environment with contacts throughout Novo Nordisk world-wide.

We now look for a colleague in the department responsible for investigating customer complaints on drugs and durable devices.

The position
You will be part of a team consisting of 10 dedicated employees. The open position is a temporary maternity cover for one year.

Responsibilities include registering, processing and responding to customer complaints on Novo Nordisk products in our customer complaints IT system. This covers receiving complaints from affiliates around the world to documenting the final investigation results. Hands-on product testing/examination and batch trending are integral parts of the complaint handling process as well as maintaining contacts within HQ, affiliates and production sites globally. Additionally you will assist with related administrative and procedural activities as required or requested and take part in the general handling, packing and shipment of complaint samples.

Qualifications
You have an education as nurse, pharmaconomist, medical secretary, laboratory technician/assistant or technologist and have knowledge of medicinal terminology.

You have solid IT skills and used to work in a structured manner with a sense for details. Fluency in written and spoken Danish and English is essential. Familiarity with Novo Nordisk Products and GMP is advantageous.

With regard to personal skills, you are known for your personal drive, positive mind-set, flexibility and persistence. You are structured, service minded and like knowledge sharing. You enjoy working in a dynamic environment with changing priorities and short deadlines.
You have the ability and willingness to adjust quickly to new situations and you believe that humor and a positive mind contribute to a good working environment.

Working at Novo Nordisk
At Novo Nordisk we create value by putting patients first. Every ten seconds two people are diagnosed with diabetes, and close to 366 million people worldwide need us. Working here is not just a way to make a living, but a way to make a difference.

Contact
For further information please contact Karin Løbel-Moberg at +45 3075 8463.

Deadline
7 September 2018.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C5230

abstractJV_contact_0:
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positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: NOVO NORDISK A/S

source: DK-STAR