Arbejde CRM Business Supporter-RAD000702 Hovedstaden RADIOMETER MEDICAL ApS - jobtilbud

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stillingsbetegnelse: CRM Business Supporter-RAD000702

jobbeskrivelse:
Danaher Company Description Radiometer - Make an impact on life. The difference between life and death can be just a few minutes. Radiometer’s diagnostic equipment is of crucial importance to doctors all over the world in their effort to diagnose critically ill patients quickly and accurately. From biotech and software specialists to financial controllers and engineers, all 2500 colleagues are committed and dedicated in their effort to make an impact on the life of others with our high-quality solutions. Radiometer’s leading position in the market has been secured over the last 50 years. Together we continue to raise the bar in acute care and constantly develop in new areas. Radiometer has an annual turnover of more than DKK 3 billion and is owned by US-based Danaher Corporation. Description Do you want to be part of a global CRM roll-out and support business users in more than 25 countries? Radiometer is in the process of replacing current CRM legacy systems in all sales subsidiaries with one global system for managing Radiometer’s accounts and analyzers. To take professionally care of all our new users, we are looking for a proactive, team oriented and skilled CRM Business Supporter. The CRM program is owned & sponsored by Radiometer’s Sales Vice President and has top management attention, as CRM is becoming a crucial element in the business strategy. The CRM solution includes sales, field service and marketing, and the software is Microsoft Dynamics CRM 2013. As CRM Business Supporter in the CRM core team, you will become a part of a cross-functional team of 6-8 dedicated CRM professionals representing both business and IT. You will refer to the CRM Program Manager in Sales, with direct report to the Manager of IT development in Global IT. The vision to be realized in the near future is to have a central and global support function. You will be responsible for the global support to the business, and to assist you with the goal of 24-7 support, you will become team lead for the local CRM admins responsible for local support in local language in the major countries Germany, China, Japan and USA. Currently we have 400 users increasing to 750 by the end of this year, and up to 1500 users in 2-3 years covering more than 25 countries. Therefore, you will have a crucial role in setting the support standard and service level for our new global CRM, and implementing the necessary global support processes. Your function will be 2nd level supporter. Our IT service desk will manage all 1st level inquiries, and escalate unsolved matters to you. To assist you in matters that require further investigations, you can escalate to 3rd level for bug fixing or to our development project manager for change request analysis. You should also take initiative to set-up global web sessions to demonstrate functionality and processes that trigger many questions, and reach out to our implementation manager for alignment on the initial user training, if needed. Occasional travel will occur. The job The job involves collaboration with several stakeholders - the core CRM team, Global IT, Sales, our global users and super users in more than 20 sales subsidiaries worldwide. Your responsibilities and tasks will include: •Overall responsible for CRM support ensuring all questions and issues are handled. •Setting the support standard and service level for our new global CRM. •Implementing the necessary global support processes. •2nd level business support - Functional support - Business support - Incident management and problem management - Improvement of user guides on the global training portal •Team lead for future global support team Qualifications "Constructive Diversity" is one of our core values, and we believe that human diversity creates a dynamic and creative environment. Therefore, we encourage diversity through our recruitment process. However, we believe that the following formal qualifications will improve your chan

Arbejdsgiver Navn: RADIOMETER MEDICAL ApS

Arbejdsgiver telefonnummer: +45 38 27 28 29

land: Danmark

region: Hovedstaden

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark

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