Arbejde Customer Support Associate (Tier One) unspecified Cobiro ApS - jobtilbud
reference: 4962935
documentId: 4962935
connectionPointId: 7
lastModificationDate: 1553265046940
stillingsbetegnelse: Customer Support Associate (Tier One)
jobbeskrivelse:
Be a part of an exciting journey
At Cobiro we're using machine learning and AI to build the next generation of online advertising experiences. We're on a mission to make online marketing easy-to-use, accessible and high-performing for everyone, and we're starting with Google Ads.
Working at Cobiro, you’ll join a flat and agile organisation where bright ideas are appreciated and implemented regardless of seniority or area of specialization. We’re ambitious and work hard, but also know how to let loose and celebrate our accomplishments. At Cobiro you will meet different nationalities and personalities. We have common denominators: We are self-starters and team-players, love to solve problems, and we create high quality solutions.
We offer:
- Flexible working hours
- An agile work environment
- Focus on quality solutions
- Options to attend relevant courses and conferences
- A team of passionate, skilled and experienced colleagues
- All the gear and food you need: breakfast on Fridays, lunch every day, sodas, sparkling water, fruit, vegetables and sweets.
- Frequent social company activities, Friday bar included
- Good working equipment
- A great working location at Esplanaden, Central Copenhagen
Customer Support Associate (Tier One)
The Opportunity
In this role you will be joining a vibrant and collaborative Customer Support team, that always strives to go the extra mile to provide first-class technical support to our customers. As a Customer Support Associate you will be managing customers inbound queries via phone, chat and email providing a quick resolution to issues and ensuring a high level of customer satisfaction. You will also be responsible for managing the escalation of complex cases across the organisation and contributing to Cobiro’s daily operations by improving the efficiency of our support flow and utilising customer feedback in the improvement of our product.
A strong, customer-centric attitude will come naturally to you as well as a good technical and analytical understanding which will allow you to adapt seamlessly to working on new technology systems in a fast-paced environment. A good knowledge of Google products will be a strong advantage
For this position, you will need:
- A strong customer-centric and problem-solving approach
- Good analytical and technical understanding, allowing you to communicate technical information effectively
- Strong written and verbal communication skills in English
How to apply?
We are looking forward to receiving your application through our application system - simply click on "Apply for this job" and attach your CV and/or Linkedin account.
You will always get a reply when applying through our system.
We want to give all applicants the same opportunity, please note that personal mails to individuals of Cobiro can potentially get lost and will not be viewed as an official application.
numberOfPosts: 2
jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2522
abstractJV_contact_0: Please apply using one of the specified channels
positionTypeCode: directhire
contractTypeCodes_0: fulltime
Arbejdsgiver Navn: Cobiro ApS
source: DK-STAR
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