stillingsbetegnelse: Experienced Call Center Team Manager

jobbeskrivelse:

"Sitel is hiring an experienced call center Team Manager to run daily operations for our client, Garmin"

Sitel has an exciting cooperation with Garmin and we are looking for a Team Manager who will be responsible for our team of excellent Customer Service Supporters.

Garmin is known as a leading worldwide provider of navigation and is committed to making superior products for automotive, outdoor - and fitness markets, which is an essential part of the lives of Garmin's customers.

To complement the quality of Garmin's products, we are looking for the best Team Manager of the industry, eager to work in a service-oriented environment and who can promote teamwork and take responsibility for the development and overall performance of the team.

It is essential that you have vast experience from the call center business and that you have a great understanding of the challenges in regards to management, client handling, KPI-reporting, and employee retention. Furthermore, it is important you are fluent in one of the Nordic languages, Swedish, Norwegian

or Danish and English.

You are proactive, set high standards and you can pass your positive attitude to your staff so they can provide the best customer service. You have an analytical approach to your work and an open mind when it comes to enhancing performance, improving KPIs, and optimizing the core processes of the team.

On top of this you are an empathetic leader, always looking to motivate and improve both the team and the individual with a coaching approach.

The perfect match: You will have to be extraordinary

The ideal candidate has experience with:

- Leading a team of customer consultants (preferably from a technical inbound client) and has ensured they met and exceeded the client's economic, operational, and quality objectives.

- Providing guidance to ensure that the objectives of the agreed KPIs are achieved consistently.

- Weekly performance meetings, reviewing the results and achievements of employees.

- Promoting a culture of open and honest communication and an environment that encourages team spirit.

- Keeping a track record for maintaining the best talents as well as to coach, develop and motivate them.

- Working with key processes within Six Sigma, COPC or similar.

As Team Manager, it is your responsibility to maintain a dialogue with Garmin and handle weekly business reviews, day-to-day KPI-reporting and any other requests. It is important that you are comfortable with working in a Scandinavian environment, where daily communication is conducted in English and it is crucial that you have great business sense. Furthermore, it is essential that you are excited about working with the innovative products of Garmin.

Why should you join Sitel?

At Sitel we believe that our staff is our most important asset. This means that we take pride in finding the best, most talented and driven employees who are on the market.

Among the benefits of working with us are health insurance, great pension scheme, daily organic fruit, a nice, open working station, and a great social environment. Sitel has an atmosphere of joy, pace and ambitions and we often have social events, contests and other fun activities, to give everyday life a zing.

We take care of you, your progress and make sure that you have the right conditions to deliver the best results. And we expect subsequently that you do exactly that - give it your best at all times.

We will invite the best candidates for interviews ongoing so do not hesitate, if you feel that this ad sums up your character and ambitions. Please submit your resume and cover letter to careers.denmark (at) sitel.com.
Timer per uge: Full time

Arbejdsgiver Navn: Sitel Danmark ApS

Arbejdsgiver adresse: 2450 KÖPENHAM SV

Form af kontakt:
Operations Manager, Ivan Markovic e-post: Ivan.Markovic (at) Sitel.com

Arbejdsgiver telefonnummer: 004532630902

Arbejdsgiver faxnummer: 004532630999

Job kort beskrivelse: Ledelse af salg og marketing

land: Danmark

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Erfaringer: Se fritekst

Kilde til jobtilbud:
Arbetsförmedlingen, Offentlige arbejdsformidlinger, Sverige

Kørekort: Nej

Hvordan søger: Andet - se fritekst