Arbejde Head of BCC Compliance and Operations to Contact Centre & Remote Advisory Hovedstaden NORDEA BANK DANMARK A/S - jobtilbud

rumforsker

GÆLDER
stillingsbetegnelse:
Head of BCC Compliance and Operations to Contact Centre & Remote Advisory

jobbeskrivelse:
Are you looking for a role where you will be responsible for setting up a new function to secure focus on compliance within an IT area and where you can apply your ability to lead, drive change and create common ways of working? Then you might be the candidate we are looking for. The position we offer Branch & Contact Centre (B&CC) Touch Points within Retail Banking IT is Driver Domain for internal frontend banking solutions used in branches and back office functions in the Nordic countries and Nordea Operations Centre (Poland). Contact Centre & Remote Advisory provides tools and solutions for both customer facing contact centres and internal help desks. We also deliver customer facing solutions via our Voice Portal and self-services. The position is based in Copenhagen or Stockholm. Some travel will be expected. We are now looking for a Head of BCC Compliance and Operations Management to a newly established function within Contact Centre & Remote Advisory. The aim of the function is to secure focus on compliance and common ways of working in both application portfolio management and in the execution units. Your responsibilities and tasks will include: • Leading a team of 3 experts of processes • Be a driver cross functions for compliance and risk as well as driver for processes on operations and application management. • Secure quality in IT operational stability via active cooperation with Execution teams in problem- and incident management • Ensure proper incident management process, including follow up on RCA (Root cause analysis) and preventive measures • Drive Application Portfolio Management process towards Application providers, ensuring updated Clarity/Application register, DRP, updates in Risk register, TAPAS and planned SLCM (System Life Cycle Management) • Ensure compliance to guidelines and policies as well as set standards The qualifications you need You have at least 5 years of working experience. Your previous roles have been within IT in the financial industry and you have experience working with compliance and regulatory requirements. You need to have several years of previous leadership experience. If you also have experience as project manager, it would be considered an advantage. We are looking for a person who can drive changes and enables team performance through clear target setting, empowerment and a strong coaching approach. Furthermore, you demonstrate the folowing: • Strong communication skills and ability to adapt your communcation style to different audiences • Ability to build effective networks and relationships with stakeholders • A high level of energy and positive attitude • Ability to prioritize and manage multiple tasks You have a relevant bachelor- or master’s degree. Moreover, you are ITIL certified and fluent in English, both written and spoken and at least one Nordic language, if more than one it is an advantage. More information and send application For further information regarding this position please contact Mikael Andercrona +46 70 513 64 87 (Mikael.andercrona (at) nordea.com) For union information please contact Lars Oddestad (Finansförbundet) +46 70-235 35 65 or Björn Colliander (Saco) +46 70-354 70 05, please note that they can’t answer questions specific to this recruitment.

Arbejdsgiver Navn: NORDEA BANK DANMARK A/S

Arbejdsgiver telefonnummer: 70333333

Arbejdsgiver faxnummer: 33700466

Job kort beskrivelse:
Ledelse af hovedaktiviteten inden for informations- og kommunikationsteknologi

land: Danmark

region: Hovedstaden

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark

GÆLDER

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