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stillingsbetegnelse: Senior Consultant for Service Processes

jobbeskrivelse:

Do you want to join an area in Grundfos which is undergoing major development and is a focal point in the Grundfos Group? Then join our service transformation and make your mark on our customer journey.

“You will be instrumental in mapping the customer journey within service further, but you will also look at how all the different digital and organizational touch points feature into this journey. In short, you have to align the customer journey with our internal processes to ensure that we give our customers the best service experience,” explains Senior Manager, Service Process Excellence, Torben Hadberg.

Service excellence is what we create

In Grundfos Service & Solutions, we enable our customers to run their pump solutions with optimal performance and uptime. It requires that we master several disciplines, including running a professional service delivery organization and an approved service partner network.

In this set-up, you will join the Service Process Excellence team where we are 3 colleagues responsible for facilitating the delivery of simple yet effective collaboration with Grundfos customers. Globally, Grundfos has 60+ sales companies with local service organizations who all are in the process of strengthening our commercial capabilities to maximise service everywhere.

Create and roll out the best customer journey concept

Your job will be to gain a perspective on the entire customer journey – from they first hear about Grundfos until a long-term relationship is established. Which people do they meet on their journey? How will they experience the easiest possible path to getting the service they need? You will be the one to connect this journey to a process-oriented way of thinking.

Thus, you will cover end-to-end thinking regarding our service processes in the customer journey while also focusing on our service offices and our service partners. As part of this end-to-end thinking, you will develop a service office concept by mapping the typical tasks of our service offices and creating an effective, standardised concept. This concept is meant to ensure a smooth customer experience and great collaboration behind the scenes.

”The other two parts of your job cover our service offices and our service partners. How do our service offices work with the different stakeholders, and how will your processes ensure a cohesive customer experience across different areas of the organization? And also, how do we integrate our service partners in the best, most efficient way?” says Torben.

Can you develop and anchor initiatives?

Your challenge will be to establish which processes to strive for and to turn these into an effective and scalable concept. And it takes a solid drive to roll out and implement your initiatives across a global service organization with various markets and cultures. Therefore, it is important that you can take ownership, handle an element of change management and not just create a concept but make it come to life and anchor it among colleagues and partners. With customer needs at the top of your mind, you are also a great team player and networker who enjoys working with many stakeholders in a global organization.

• Most likely you have a BSc or an MSc in a technical or commercial discipline, but most importantly, you have 3-5 years of experience from process standardisation, optimisation and deployment, preferable from a global sales organisation
• You have a few years of experience from B2B sales or sales development
• You have good project management skills, so you can not only establish a concept but also roll it out
• You have experience from executing strategic initiatives within a complex business environment
• You are fluent in English

If this job sounds appealing to you, please send your resume and cover letter today and no later than 10 August 2018 by clicking on “Apply”. We expect interviews to be held start of week 34.

We look forward to hearing from you.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn: http://www.linkedin.com/company/5195 or our YouTube channel: http://www.youtube.com/watch?v=zwY54t455CU.

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jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2421

abstractJV_contact_0:
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positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: GRUNDFOS A/S

source: DK-STAR