Arbejde Senior Insights Specialist to Customer Insights Midtjylland GRUNDFOS HOLDING A/S - jobtilbud

stillingsbetegnelse: Senior Insights Specialist to Customer Insights

Come make a difference in a large, global organisation by developing and driving our global customer survey and feedback platform to the next level. Using your expertise to support relevant stakeholders and influence business critical decisions, you get to deliver high quality research, analysis and recommendations. Join us in a challenging position with a mix of both operational and development tasks. You become part of the Customer Insights team within Group Marketing & Sales Development. Here, we are 100 people working with global optimisation of our customer experience. Our responsibilities range from customer insights and commercial excellence to branding and channel marketing. You join a team of 8 colleagues, who are dedicated to supporting the entire organisation in “New ways of working with the customer as the starting point”. Our focus is on ensuring that we proactively engage and listen to our customers, truly understand their needs and act accordingly. You refer to Group Director, Customer Insights, Thomas Koldbæk. ”You join a great team, where we get along really well and have an open and easy-going tone. We solve things as they arise and keep an open door policy, where we help and spar with each other regarding the different tasks,” Thomas explains. What is the job about? One of the most important KPIs in Grundfos, Customer Satisfaction and Loyalty, is a source of improving processes and the way we work with our customers. Thus, it is critical that we have a top professional structure and system for collecting data, reporting and presenting. Therefore we need you to secure high impact of customer performance measures on both a strategical level and on the day-to-day operational level. You will be responsible for developing and driving Grundfos’ Customer and Brand measures and securing usage and implementation of survey results strategically, globally and on all levels in the organisation. Based on our survey results, you will develop the entire process for our customer performance measures and secure best practices and initiatives in order to increase customer value. This also entails some travel, as you present and discuss results with group functions and 60 sales companies globally as well as drive strategic projects and analyses related to sales and sales processes. You will also present your findings in reports and presentations to top management. “Your aim is to continuously maintain and improve our existing set-up to make sure that Grundfos listen to our customers and keep the finger on the pulse through a world-class survey and feedback platform. Your challenge will be to pay attention to details and keep an operational overview, while also understanding and analysing processes from a more strategic level to assess organisational impact and how to bring value to customers in the future,” Thomas says. What do you need to apply? You hold a Master’s degree in Marketing, Business Administration or Economics and have solid experience from an analyst/specialist role in an international company or a research agency. This is combined with strong business acumen and experience in development, implementation and change management. To succeed in this job, you also need excellent communication and stakeholder management skills. Moreover, you are a superuser in Excel and PowerPoint, and you speak and write English fluently. “On a personal level, you are structured and have a great overview. You are analytical and able to pay attention to details without losing the holistic vision needed to work across the organisation. And finally, you have excellent presentation skills and can act as a trustworthy partner at all levels in the organisation,” Thomas finishes.

Arbejdsgiver Navn: GRUNDFOS HOLDING A/S

Arbejdsgiver telefonnummer: 87501400

Job kort beskrivelse: Journalistisk arbejde

land: Danmark

region: Midtjylland

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark


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