Arbejde Senior Service Delivery Manager unspecified NETS Denmark A/S - jobtilbud

GÆLDER
id: NDg2MjQ2NSA3

reference: 4862465

documentId: 4862465

connectionPointId: 7

lastModificationDate: 1533798252403

stillingsbetegnelse: Senior Service Delivery Manager

jobbeskrivelse:

Want to be accountable towards the customers?  

Your responsibilities as Service Delivery Manager will span across both IT and non-IT managed services. Your overall responsibility is to ensure that Nets’ services are delivered according to the contractual agreements. The key task for the Service Delivery Manager will be to strengthen the customer experience for our Nordic customers.

You will be part of a great team of 10 experienced Service Delivery Managers across the Nordics and you will report directly to the Head of Service Delivery in Financial & Network Services.

Want to be our new colleague and fill in an important role?
You will play an important role in the transformation of service delivery in the interface between our business development and our delivery and operational functions.  You will be in daily dialogue with both internal and external stakeholders and will be responsible for the customer reporting.

In the role you will work in customer teams together with Key Account Managers and other stakeholders. You will be part of accelerating customer satisfaction and creating long term relationships between Nets and our customers.

The key task for the Service Delivery Manager will be to maintain and strengthen the customer experience for Nets´s customers in the Nordics.

Key duties are:

  • Daily support of internal and external customers
  • Ensure quality in operations and delivery of services
  • Customer responsible on an operational level
  • Ensuring that SLA fulfilment and delivery obligations are met
  • Engage in operational meetings
  • Participating in all parts of the Nets value chain, ensuring commitment to customer success
  • Building and maintaining a roadmap for improving customer satisfaction within the area of delivery for your customer
  • Influencing key stakeholders in Nets to ensure accountability for service improvements


We are looking for talents with ambitions – and passion for what they are doing!
We are looking for a customer driven candidate with a proven performance track record and passion to make a difference:

  • Success in communicating with customers of various sizes
  • Conceptual understanding of operational IT
  • Knowledge about the card issuing industry
  • Service Delivery Management or similar background and vast customer engagement experience
  • Ability to delegate tasks and lead others
  • A proven track record in facilitating change, influencing stakeholders, and building successful customer relationships
  • Fluent written and spoken English as well as native proficiency in at least one of the Scandinavian languages
  • Solid presentation skills

Personal qualifications

  • You can communicate clearly towards internal stakeholders and the customers
  • You are empathetic, trust worthy, and thrive in a hectic environment   
  • You are quality focused and have a commercial mindset in everything you do
  • You build long-term relationships and enjoy influencing internal and external stakeholders
  • You are inspired by feedback and you strive to create the best customer experience possible.

 

Your career driven by curiosity and customer insights
At Nets, we are working towards realising a one-company approach to development, innovation and doing business, where you’ll be encouraged to think across borders and business areas to find new ways of merging our products, new technologies and market trends into innovative new solutions.

We want to attract, develop and engage the best talents and you will be working with colleagues across the Nordics. Whether it is innovation or operation that makes you tick, our company structure allows you to build your own career and grow in a business that encompasses all aspects of the digital payment value chain. We work in a thriving environment characterized by team play and informality and with plenty of social activities within sports, culture and social network.

 

Please send your application right now and at the latest at 26. August 2018.

If you have questions regarding this position please contact Head of Service Delivery in Financial & Network Services Peter Fabricius-Olsen +45 41791162



numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1219

abstractJV_contact_0:
Send ansøgning på en af de angivne kommunikationskanaler

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: NETS Denmark A/S

source: DK-STAR

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