id: NDk2NjE5NCA3

reference: 4966194

documentId: 4966194

connectionPointId: 7

lastModificationDate: 1553783431420

stillingsbetegnelse:
Service Delivery Coordinator and/or Manager - Aarhus, Gdansk

jobbeskrivelse:

Do you like to be in the middle of many things and provide high quality  service to both colleagues and stakeholders in our Line of Business and vendors? Then join Application Services in IT Operations within our Members, Sales & Marketing team. We have 2 positions for both a Service Delivery Coordinator and a Service Delivery Manager.

The team name reflects our main application areas of responsibility. Namely our members (our farmers) relationship systems, sales and marketing systems – both SAP and other applications such as CRM, Product Lifecycle Management, Product Information Management, ServiceNow, K2, Sharepoint and SalesForce just to mention some of them. 

Our team is located in Stockholm, SE, Leeds, UK and Viby J, DK plus department colleagues in Gdansk, PL. As a result much of our collaboration is done virtually via Skype for Business and MS Teams. 

In this position in the Operations part of our IT organization, you will be responsible for a various number of applications. Your tasks will, amongst others, be: 

• A natural point of entrance for the people in our Line of Business to our IT organization if colleagues are in doubt who to go to in our IT organization 
• Stakeholder management so expectations are aligned across your areas of responsibility 
• Receiving change proposals from the users in our Line of Business and evaluate these proposals and process them to our Maintenance vendors 
• Collecting input from our Line of Business about requirements to service orders with IT Maintenance vendors doing support and give input to contract negotiation with vendors within some areas 
• Following up with Maintenance vendors on expected delivery dates and ensure that required prerequisites according to our transport processes are in place 
• Regularly following up with vendors that they are on top of the support which they are responsible for 
• Following up on vendors and their obligations to signed service orders and contracts 
• Monitoring Maintenance vendor budgets and provide input to revised forecasts 
• Helping our agile release trains getting developed features into our production systems according to processes 
• Ensuring that our Maintenance vendors who deliver support get a proper and qualified knowledge transfer from the agile release trains 

 Be the supporting link between business and IT

This position is all about being a natural supporting link to our colleagues in our Line of Business when required. Securing the stability of our running systems and minimizing the potential risk of getting instability into our systems. At the same time, it is about optimizing the way we work and maximize the use of our Maintenance vendors with whom we have a close relationship to.   

The ideal person for this position can have several backgrounds. You might have been a super user in a Line of Business doing a lot of coordination with IT colleagues or you have had a job as Service Coordinator or Service Delivery Manager in an IT organization. Regardless of type of position you shall have been a central person in the communication between different persons and departments/organizations. If you have been used to working in an agile set-up (e.g. SAFe methodology) it is certainly a plus. 

We have 2 positions vacant, the decision of which will reflect the seniority and experiences of the candidates interviewed.

Application & Contact

Please apply as soon as possible as we will review applications and hold interviews on an ongoing basis.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2512

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: ARLA FOODS AMBA

source: DK-STAR