Arbejde Service Delivery Manager - IT-140002OG Midtjylland Vestas Wind Systems A/S - jobtilbud

stillingsbetegnelse: Service Delivery Manager - IT-140002OG

Become an integral part of Vestas Global IT and act as Service Delivery Manager for the IT services delivered to the newly formed Joint Venture company MHI Vestas Offshore Wind A/S. You will navigate in an exciting field between IT infrastructure and IT applications, using your stakeholder management skills to succeed. Vestas Wind Systems A/S - Global IT Service Delivery Manager - IT Vestas Global IT is responsible for designing, building and maintaining IT solutions and services at Vestas Wind Systems A/S. Vestas Global IT is in addition delivering IT services and solutions to the newly formed Joint Venture company MHI Vestas Offshore Wind A/S. In essence, this means that Vestas Global IT not only an internal service provider, but is also taking the role of the IT service partner for an external company. You will act as the representative of the MHI Vestas Offshore Wind A/S internally and as the representative of Vestas IT when coordinating with the MHI Vestas Offshore Wind A/S. Through your professionalism and drive you will ensure that expectations between Vestas Global IT and MHI Vestas Offshore Wind A/S are aligned. Through your sound business acumen and ability to follow things through to the end you will become a valued partner as well as for the MHI Vestas Offshore Wind A/S as for Global IT. There is no direct leadership responsibility in the job, but in order for you to succeed you need lead and motivate the people you cooperate with on a daily basis. Responsibilities: The Service Delivery Manager will be: Managing the relation with the Joint Venture as a single point of contact on management level - also for escalations. Maintaining a high level of satisfaction at the customer as well as internally on the team delivering the services. Handle incoming demands and ensure that they are handled according to priority and ability. Managing internal stakeholders in relation to the deliveries to the client, including escalations in cases where progress is not according to plan Initiate improvements to the overall engagement to the benefit of Vestas and the joint venture - be it commercially, process wise or other aspects. Definition of delivery processes or mechanisms where these are not described or do not suffice. Handling commercial changes to the Service Level Agreement as the engagement changes over time Acting as escalation point both towards the Joint Venture and Vestas IT. Qualifications: We imagine that you have experience from a similar role, either as project manager, line manager or as business relationship manager. You are able to ensure that things get resolved while maintaining an overview of how IT service delivery is working, how development is done and how methods and processes support the way we work. We imagine that you possess a relevant educational degree within IT and/or management You are able to function in a hectic environment where creativity is needed to ensure that ends meet. You are comfortable with your own skills. You are able to stand up for your opinions and it comes natural for you to challenge status quo. You are a team player with ability to keep the overview while delivering end results. You are persistent in your way of working but you are also able to compromise when needed. Furthermore, the role will require that you possess very good interpersonal skills to manage stakeholders internally and externally. Competencies: IT infrastructural knowledge will be an advantage Understanding of the ITIL framework High degree of flexibility in order to adapt to an ever-changing environment Problem solving-oriented attitude Self driven but also enjoying the benefits of working in a team. Experience as a Service Delivery Manager is an advantage but not an ultimate requirement What we offer: You will have the opportunity to work across the entire IT value chain from Infrastructure to Access Management to Applications and all that lies in between. You will get the chance to engage with a large array

Arbejdsgiver Navn: Vestas Wind Systems A/S

Arbejdsgiver telefonnummer: 97300000

Job kort beskrivelse: Softwareudvikling

land: Danmark

region: Midtjylland

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark


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