id: NDg2NTc0OSA3

reference: 4865749

documentId: 4865749

connectionPointId: 7

lastModificationDate: 1534496993340

stillingsbetegnelse: Service Desk Analyst

jobbeskrivelse:

Senior ServiceDesk Engineer, Copenhagen

Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, automates communications, and enables personalized commerce, at scale. It empowers marketers to deliver content in context of how customers have engaged with their brand, across every channel, in real time—before, during, and after a sale. More than 4,900 brands––including American Express, Carnival Cruise Lines, easyJet, and L’Oréal–– have trusted Sitecore for context marketing to deliver the personalized interactions that delight audiences, build loyalty, and drive revenue.

Sitecore is experiencing spectacular growth all over the world.  To build on Sitecore’s success and growth, we’re looking for a skilled and experienced ServiceDesk Engineer to work as part of our End-user Services, IT Team 

 

Position Summary:

We are looking for a Senior ServiceDesk Enigneer in Our office in Copenhagen. The Global Service Desk is a single point of contact to the IT users of Sitecore. We perform first line support to all types of IT requests and IT incidents. We strive to solve 80 % of all requests and incidents on first contact so the Global Service Desk is a center of IT competence and knowledge.

Responsibilities:

• Single point of contact for all IT requests and incidents
• Registration of all request to ServiceDesk
• Analyze and resolve problems
• Act as Liaison between IT user and It 2nd level
• Create user documentation and user-guides
• Conduct IT training to new hires

Job Qualifications:

• Several years of experience from working in a ServiceDesk/on-site support role
• Very service minded and able to see things from an end-user perspective​
• Customer service experience is a must
• Willing to take responsibilities across support areas

• English is our company language and you must have very good communication skill both in writing and verbal​

• Eager to learn and can absorb new knowledge​ quickly

• Flexible and open-minded to new challenges

• Must be a team-player but also be able to solved situations by own creativity

 

Opportunities:

• To work in a High Performance international environment with colleagues all over the globe

• Great opportunities to personal growth and development and development within service and support

 

 

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2522

abstractJV_contact_0:
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positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: SITECORE CORPORATION A/S

source: DK-STAR