Arbejde Service Introduction Manager unspecified NETS Denmark A/S - jobtilbud

GÆLDER
id: NDg2MjQ1NiA3

reference: 4862456

documentId: 4862456

connectionPointId: 7

lastModificationDate: 1533798252966

stillingsbetegnelse: Service Introduction Manager

jobbeskrivelse:

Do you want to join our Service Transition team in the IT department?

Our Service Transition team exists of 7 change managers, 5 Introduction Managers, 1 Continuity Manager, organized central in Service Management (ITO). You will work across Nets and all over our Nordic locations, but with a seat in Denmark. You will manage and deliver professional Service Introduction Management, of all kind, accordance with the agreed ITO requirements.

As a Service Introduction Manager, you will be responsible for working closely with project teams etc. which are introducing or improving an IT service. You will be responsible for ensuring operational readiness for all services transitioning into live support environments “One gate to ITO”, including necessary training. You will be responsible for communication of changes to support teams and dealing with various stakeholders.

 

Want to be our new colleague and fill in an important role?

Your key responsibilities in this role will be:

  • Develop and own the Change Forward Plan for one or more services.
  • Facilitate sign off activities before transition into ITO
  • Develop and own the implementation strategy for every deployment ensuring adherence to the relevant Processes in ITO are followed.
  • Oversee release and change review meetings “CAB”, to ensure that appropriate mitigations are established to avoid potential service interruptions.
  • Facilitate meetings with stakeholders and follow up.
  • Follow up on all assignments in ServiceNow “One Gate to ITO”
  • Govern the implementation process, Service Introduction Management.
  • Work with the Service Transition team, all ITO, various projects and stakeholders to ensure a smooth transition to live.
  • Drive continuous improvements of existing processes and procedures within the team.
  • Contribute to the overall vision and strategy for business area/team and support the leadership team, enabling them to effectively and efficiently undertake their duties and responsibilities

 

We are looking for talents with ambitions – and passion for what they are doing!

Your professional qualifications and background should include:

  • Preferably 3-5 years’ experience from a similar position
  • Service Introduction Manager skills/experience
  • Project Management or other relevant education
  • Knowledge of the financial sector is an advantage
  • ITIL certification is an advantage
  • Technical, application and Business knowledge in various services
  • Solid experience with ServiceNow needed
  • Strong stakeholder management skills, experience driving adoption of standards and bringing together multiple internal teams, Nordic.
  • Broad understanding of how business and technology operates together.
  • Excellent interpersonal and communication skills.

 

Of your personal qualifications we would value:

  • Flexible - the job requires travelling, mainly between Nets locations in the Nordics. Expect up to 1-2 travel days a month.
  • Highly focused and with positive energy and able to ACT the Nets core values of Accountability, Customer oriented, and Team-player
  • A proven ability to produce and own high quality deliverable that meet clients’ needs
  • High working capacity, solid track record and ability to work with multiple teams to deliver qualitative solutions on time
  • High level of IT understanding and related business needs
  • A passion for working with people and change processes
  • Positive and appreciate good humour

     

Your career driven by curiosity and customer insights

At Nets, we are working towards realising a one-company approach to development, innovation and doing business, where you’ll be encouraged to think across borders and business areas to find new ways of merging our products, new technologies and market trends into innovative new solutions.

We want to attract, develop and engage the best talents and you will be working with colleagues across the Nordics. Whether it is innovation or operation that makes you tick, our company structure allows you to build your own career and grow in a business that encompasses all aspects of the digital payment value chain. We work in a thriving environment characterized by team play and informality and with plenty of social activities within sports, culture and social network.

 

Please send your application right now and at the latest at 31.08.2018

If you are interested in hearing more about this opportunity please contact Per Strandberg at +45 2948 2271



numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1219

abstractJV_contact_0:
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positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: NETS Denmark A/S

source: DK-STAR

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