Arbejde Team Lead in End User Computing and Collaboration Hovedstaden CARLSBERG BREWERIES A/S - jobtilbud

GÆLDER
stillingsbetegnelse: Team Lead in End User Computing and Collaboration

jobbeskrivelse:
Team Lead in End User Computing and Collaboration, Central Infrastructure Management Coordination and Service Management of 3rd Party Service Providers Carlsberg Global Business Services (GBS) is searching for a Team Lead who will be responsible with his team members for the continuity and stable infrastructure within the End User Computing (EUC) and Collaboration area where a couple of major 3rd party service providers provides most services. The main objective is to define, initiate and guide proactive as well as reactive maintenance activities to ensure a stable infrastructure and to meet the agreed service levels. You will handle the overall management of our both in-house and outsourced infrastructures in this area, including cloud services. As Team Lead, you will manage a small multicultural team of motivated and competent Infrastructure consultants, and you will have the responsibility to allocate tasks to them, coordinate their workload and ensure they deliver at high quality and standards. You will report the progress of their activities to the department manager, and assist in organizing vacation and training. Hire / retire decisions lie with department manager as well as performance management. You will report to the Central Infrastructure Management Director and work out of the GBS headquarter in Copenhagen. Your new job: You will be a strong driver in ensuring “excellence” in the EUC and Collaboration services. Your challenges are that you will have to deliver this through others, and you will have to balance between a certain technical insight and keeping an overview across a range of different services and solutions. With your team, you will act as the main link between the business and the 3rd party provider, ensuring that the needed requirements are defined, incidents investigated, risks are handled, and that the main elements of the outsourcing contract / SLAs are delivered. You will be responsible for: Daily management and coordination of the team activities. Follow-up in regularly statuses and meetings, and collaborate with 3rd party providers. Function as link and counter-part to Enterprise Architects and Technical Architects. Be the preferred contact point for the business Service Managers in Key Account organization, both for the team service delivery and any changes affecting business. Ensure coordination of the team activities with the vendors and internal GBS teams especially in major incident resolution, taskforces and improvement plans. Define and initiate proactive and reactive maintenance plans in your technical area to ensure a stable service delivery. Recommend service improvements and propose ways of optimizing the infrastructure both from a technical and cost point of view. Your Profile: We expect you to have a minimum 7-10 years working experience as a Team Lead, within large infrastructure areas, mainly focusing on End User Computing and Collaboration including Microsoft Office 365 cloud services. You have sufficient technical insight to be able to challenge your surroundings in their requirements and solutions. In order to understand issues from both sides of the table, you have experience in outsourced IT environments and service provider management, where contract management and SLAs are natural parts of your job. Most likely, you have previously had or now have a role as Team Lead in an IT Service Delivery Management area. As a person, you present yourself as solution oriented, with focus on creating win-win with your partners and your team members. You communicate, inform and seek to optimise processes and solutions via collaboration and delegation, without missing the overview or focus. When needed, you show personal power and are able to positively influence your surroundings. Even when pressured, you stay cool, structured and are able to prioritise your tasks. You are fluent in English, and demonstrate a good cross-cultural empathy and understanding of different motivational driv

Arbejdsgiver Navn: CARLSBERG BREWERIES A/S

Arbejdsgiver telefonnummer: 33273327

Job kort beskrivelse: Softwareudvikling

land: Danmark

region: Hovedstaden

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark

GÆLDER

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