Arbejde Customer Success Manager unspecified GAN INTEGRITY SOLUTIONS ApS - jobtilbud

GÆLDER
id: NDk2MjAxNiA3

reference: 4962016

documentId: 4962016

connectionPointId: 7

lastModificationDate: 1552992698936

stillingsbetegnelse: Customer Success Manager

jobbeskrivelse:

GAN is transforming the way the world’s leading corporations deal with corruption, compliance and regulatory risk. We provide compliance teams around the globe with a powerful, intuitive software platform for managing all their compliance activities in one place.

We're looking for a charismatic self-starter and hard-working, technical individual who is experienced in onboarding enterprise customers of all levels of sophistication and who wants to grow their career in our fast-paced organization. In addition, the ideal candidate would be responsible for building relationships with our existing customer base to ensure customer engagement, retention and satisfaction.

This is a great opportunity to be one of the early members of our customer success team, and you will be part of our Customer Success team located in Copenhagen and closely collaborating with the team in New York.

 

What you'll do

  • Own client relationship throughout the whole life cycle, especially from post live engagement
  • Design and execute on each customer’s account plan, incl. support of implementation projects
  • Ensure execution of renewal and upsell strategies
  • Identify opportunities for customers to extend the use of our compliance management software to help achieve maximum benefit and ROI
  • Help CSM team being prepared for all current and future business needs
  • Ensure effective prioritization, assignment and execution of work
  • Contribute to global cooperation between team members and consistent procedures and processes

What we're looking for

  • 4+ years experience working in a Customer Success role
  • Previous experience in a customer facing role in a SaaS company
  • Demonstrated ability to drive projects and ensure on-time delivery
  • Systems integration or equivalent experience is a plus
  • Proficient with project management software and processes
  • Solid technical understanding and ability to hold a technical discussion with customers
  • Bachelors degree required
  • Passionate about customer success and making life simpler with technology
  • Impeccable time management and communication skills

 

Benefits

  • Stock options
  • Flexible working hours
  • Excellent growth opportunities
  • Great office space and location, including a rooftop terrace with an amazing view over central Copenhagen
  • Social gatherings like our company summer and Christmas party, friday bars etc.
  • Nice in-house cantina, free soft drinks, fruit, snacks and great coffee
  • Working with talented and motivated people who love their work


numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1219

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: GAN INTEGRITY SOLUTIONS ApS

source: DK-STAR

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