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reference: 4918553

documentId: 4918553

connectionPointId: 7

lastModificationDate: 1544792175070

stillingsbetegnelse: Swedish Retention Outbound Agent

jobbeskrivelse:

World class retention consultant – you?
Are you a world class retention consultant with solid experience and a proven track record? Excited about customers, retention and sales, and interested in the fintech space?

With new Nets owners and strategy, we need to further boost our retention team. We are seeking experienced retention consultants with a strong nose for value and a passion to change the world! The Nordic Retention Team is a part of Merchant Services and we handle all B2B customers who calls us to terminate their engagement with Nets on Payment Terminals, International Acquirer Agreements and Dankort.

You will be a part of a successful team, where employee satisfaction, career development and winner mentality is highly prioritized. The team is based in Ballerup and Helsinki, but this position is in Ballerup, Denmark.

Your key responsibilities in this role will be:

• Handling outgoing calls based on advanced churn analytics
• Drive churn prevention campaigns
• Attend to customer queries and ensure highest customer satisfaction
• Cross-sales to existing customers 

   

The ideal candidate has the following experience and personality:

• Track record of high performance from a retention and/or sales function, maybe within Fintech, Telecom, Media or Insurance
• Quality conscious and able to deliver an exceptional customer experience
• Strong communicative skills
• A wish for further career development
• Fluent both written and verbal in Swedish at Business Level
• Written and verbal English in Basic Level at least

   

On a personal side, you are known as ambitious, goal orientated, and with a strong will to win. You have a preferred sales profile and love to work with customers. You are known as a great listener and you are great at building customer relations. Energy levels are high and you are not put down by rejections. You should be able to perform under pressure and keep a cool mind. 

You are career driven by curiosity and customer insights
At Nets, we are working towards realising a one-company approach to development, innovation and doing business, where you’ll be encouraged to think across borders and business areas to find new ways of merging our products, new technologies and market trends into innovative new solutions.

We want to attract, develop and engage the best talents and you will be working with colleagues across the Nordics. Whether it is innovation or operation that makes you tick, our company structure allows you to build your own career and grow in a business that encompasses all aspects of the digital payment value chain. We work in a thriving environment characterized by team play and informality and with plenty of social activities within sports, culture and social network.

We offer an attractive salary, bonus, pension, health insurance, education and training in sales and communication. And above all an exciting job in a great team within an expanding company.

 

Please send your application right now and at the latest at Sunday 6 January 2019
If you are interested in hearing more about this opportunity please contact Hiring Manager Nikolaj Boffy, tlf. +45 29 48 28 18.

At Nets, we specialise in powering digital payments. We connect banks, businesses and consumers via an international network facilitating digital payments. Spanning across the Nordic region, we provide a broad range of card services, account payment services and merchant payment solutions. We offer great payments, great ideas, great network - delivered by great people.

About 2,500 dedicated colleagues work at Nets throughout the Nordic region. As the backbone of the Nordic payments ecosystem with solutions touching people's everyday lives, we have experts in every field from law to heavy back-end programming. Our size and diversity opens up great opportunities for our employees to move forward in their careers and their skills and professional interest develop.

We believe that personal freedom is the key to a dynamic and innovative working environment. We therefore inspire people to think and act independently and creatively. Along with the individual freedom comes a strong tradition of teamwork. Working closely together across professions and borders is an essential part of our culture and a natural part of our complex services.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3322

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: NETS Denmark A/S

source: DK-STAR