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stillingsbetegnelse: Trace Elemental Field Service Engineer

jobbeskrivelse:
Trace Elemental Field Service Engineer, Hvidovre, Denmark

Do you have the passion and drive to succeed and solve complex problems in a fast paced environment? Do you have solid technical knowledge and a can-do attitude? And would you like a chance to be part of a world-renowned company where you make a difference through the work you do? Then this may be the right opportunity for you.

As the world's leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 20 billion in annual revenue. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.

Unity Lab Services, part of Thermo Fisher Scientific, is in Denmark based in Hvidovre. The division consists of 17 engaged Field Service Engineers in Denmark, and all together 43 in the Nordic organization. As a team they are responsible for delivering all service activities including instrument installations and repairs, customer training, maintenance service, validation services, tech support etc.

We are currently seeking an experienced and dedicated Field Service Engineer to join our colleagues to further increase our level of service; providing 'above expectations' customer service and satisfaction. You can be based in Norway, Sweden, Denmark or Finland - near a major airport hub.

Objectives
Reporting to the Service Manager, you will perform all service activities on Thermo Fisher Scientific's own products, assuring telephone support, diagnostics as well as on-site service. Through close dialogue with our team of service coordinators, you will plan and structure your own workday.

The role will involve significant travel - at least 50% of the time - predominantly within the Nordics and occasionally in Europe.

Key responsibilities
.Ensure highest professional relationship with customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
.Apply market knowledge, customer and technical insights to feedback to Manager for portfolio improvement and identify growth opportunities
.Optimizing you own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatch function, Team leader and others)
.Provide accurate and timely reports of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
.Assure alignment of all activities at the customer site with the rest of the company and inform other parts of Thermo Fisher Scientific of important information (e.g. lead generation)

Experience and qualifications needed to succeed
.Professional background in Electronics, Chemistry or as Laboratory Technician
.Min. 2 years' experience servicing scientific equipment
.Experience from research labs and servicing MS equipment is an advantage
.Strong problem solving expertise, and demonstrated organizational skills with the ability to handle multiple tasks with different priorities
.Self-driven with excellent interpersonal skills and the ability to work across all levels, functions and regions
.Excellent English communication skills - verbally and written. Scandinavian proficiency is desired but not a requirement
.Ability to cope with an international, matrix organization

What we offer
.A career in an international company with global impact
.Be part of exciting project to improve human condition
.Development through continuous learning
.Cooperation with driven colleagues across business areas
.Opportunity to work with the best teams in the industry, ranging from international top level scientist to cutting edge process- and production teams and highly creative business- and marketing teams

We look forward to receiving your application, including a cover letter and CV and a salary request in English. Please apply via http://jobs.thermofisher.com/. Reference: 85237BR. We will review applications on an ongoing basis in order to start the interview and hiring process as soon as possible, so please do not hesitate in making your application. Deadline for application: 3rd of March 2019.

If you have questions about Thermo Fisher and/or the position please contact Essi Lovén-Kujala via email essi.loven-kujala (at)thermofisher.com

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3113

jobCategoriesCodes_1: http://data.europa.eu/esco/isco/C3114

jobCategoriesCodes_2: http://data.europa.eu/esco/isco/C3522

abstractJV_contact_0:
Link to the vacancy on the Swedish job board

requiredEducationLevelCode: 0

requiredYearsOfExperience: 0

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: Thermo Fisher Scientific

source: PES-SWEDEN