id: NDk3OTg2OSA3

reference: 4979869

documentId: 4979869

connectionPointId: 7

lastModificationDate: 1556541041356

stillingsbetegnelse: Manager Warranty & Commissioning

jobbeskrivelse:

Alfa Laval is today a world leader within the key technology areas of heat transfer, separation and fluid handling. Our company was founded on a single brilliant invention and innovation remains at the heart of everything we do.

The company is known for focusing on innovation and new ways of thinking since its inception. Alfa Laval makes continuous and consistent investments designed to build, strengthen and develop the company’s global market leadership.

Alfa Laval’s worldwide organization helps customers in nearly 100 countries to optimize their processes. We have 42 major production units (22 in Europe, 10 in Asia, 8 in the US and 2 in Latin America). The company has over 17 000 employees, the majority of whom are located in Sweden, Denmark, India, China, the US and France. Currently Alfa Laval Aalborg is looking for a:

Manager Warranty & Commissioning

A global role ensuring Superior Customer Experience 
The Warranty & Commissioning department is placed in Engineering & Supply, part of the Boiler Sales Unit in the Marine Division. The Warranty & Commissioning department’s overall responsibilities covers commissioning on all markets outside of China, Korea and Japan, and warranty issues, Claims handling and error correction/quality improvement. Alfa Laval has recently established a new organization structure, and with a strong focus on a solid balance between superior customer experience and running a fair and profitable business, you will further develop and manage the department consisting of 11 employees. You will report directly to the head of Engineering & Supply and be a member of the management team.

Furthermore, your primary tasks will be:

• Claims handling securing a good service to customers with a fast response, and a fair and qualitative evaluation of warranty claims
• Continuous improvement utilizing claim statistics to prioritize focus areas of most value, propose plans and implementing to improve quality and reduce number of claims/claim costs
• Coordinate and execute commissioning jobs with optimal utilization of global and local Field Service Engineers
• Secure training and knowledge transfer from local commissioning team
• Continuous improvement of the commissioning & warranty workflow processes
• Ensure training of local Field Service Engineers upon new product development and market launch
• Shared responsibility for strengthening of the co-operation across the Business Unit Boiler Systems and our Sales Companies
• Monthly/quarterly reporting on claims and commissioning jobs

 Do you have the courage to change the way we work? 
To thrive in this position, you originally have a technical education and have been working within either sales, service, customer support, claims handling or commissioning for the last 5-10 years or more. You are already well acquainted with being a manager of technical and service-oriented employees, and you bring a dynamic and inspiring management style with the courage to change the way we work.

Furthermore, you possess:

• A strong business mindset bridging customer satisfaction with a profitable business and additional sales
• A natural networker bringing together relevant stakeholders for future reduction of claims
• A structured approach enabling you to have a cool overview over your area of responsibility
• An analytical side where data and facts rule as a fundament in analysis, decisions and plans
• Excellent communication skills, written and verbally, in English

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1219

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: ALFA LAVAL AALBORG A/S

source: DK-STAR