id: NDkzNTUwNyA3

reference: 4935507

documentId: 4935507

connectionPointId: 7

lastModificationDate: 1548418692876

stillingsbetegnelse:
Incident Manager for critical IT incidents 24/7/365 - Aarhus

jobbeskrivelse:

Do you enjoy leading the way in critical, pressured situations, where you keep an overview and communicate clearly and efficiently? Do you have a broad IT understanding and can see yourself guiding multiple technical resources to restore system’s functionality during IT outages?

Then you could be our new colleague as an Incident Manager in Arla’s global IT Operations Department Aarhus/ Viby J.

The Situation Management team provides support to Arla’s global IT infrastructure and end users. You will join an organisation of 270 IT employees placed in Viby and Gdansk, and have 5 highly skilled and motivated Incident Manager colleagues. Like our production sites, we are working 24/7/365, and therefore you will work an on-duty schedule with your colleagues. So unfortunately we cannot consider applicants who live more than 1 hour away from Arla’s office in Viby J.

The team's main goal is to minimize the impact of any major IT incident to Arla’s business and manage the processes necessary to bring systems back on track. An example could see youself working alone, in the middle of the night on a major outage of our SAP production planning system. An outage of more than 6 hours could result in Arla having to destroy thousands of liters of milk instead of it being in the supermarket the next day. You are in charge of the communication ensuring that the business, management, colleagues and any third-party vendors are fully updated on the situation.

Proactive, analytical and self-driven

As a person, you thrive when you sit in the driver's seat, and you can act independently, making qualified and fast decisions in high pressure situations. You are naturally persistent and aim to solve tasks and ensure cooperation at all levels. Even in the most challenging situations, you have a positive attitude and you are clear in your communication to all parties. You are open, service minded and empathetic. You can put yourself in a customer’s situation, understanding their critical issues whilst still maintaining control and overview of the situation.

Alert and agile

• It is important to have a relevant theoretical background in IT, with a general understanding of an SAP environment and IT infrastructure.
• If you have experience in handling incidents or similar quick-fix operations, it will absolutely benefit your application. As will knowledge and understanding of FMCG (fast moving consumer goods)
• You hold a valid ITIL V3 certification and you can use your highly developed administrative skills to secure all steps of incident handling – from occurrence until the incident is properly solved and documented.
• A key differentiating factor for the successful candidate is the can-do attitude. You are expected to not only limit yourself to assigned tasks, but take proactive steps to use all available means to get Arla’s production or operating systems back on track.
• Finally, you possess strong command of the English language both written and spoken and are able to communicate confidently at all levels.

Application and contact

Please apply no later than 15^th February 2019.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2512

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: ARLA FOODS AMBA

source: DK-STAR