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reference: 4890153

documentId: 4890153

connectionPointId: 7

lastModificationDate: 1539164585830

stillingsbetegnelse:
Operational Service Manager, IT Operations, Bagsvaerd, Denmark

jobbeskrivelse:

Pioneer a brighter future 
At Novozymes, we work in close partnership with our customers and the global community to make a sustainable impact. We use science to advance industries. As part of Corporate Functions, you will help empower people, enable decision making and create the agility that will strengthen Novozymes’ competitive edge and extend the reach of our biological answers.

Operational Service Manager, IT Operations, Bagsvaerd, Denmark
You will play a key role to secure delivery of excellent user oriented IT services.
Based on in-/outsourced infrastructure services you are to drive the IT services from an operational as well as project management point of view.

To achieve this you are able to lead an end user dialogue and interact with business representatives regarding requirements, expectation management and escalation management.

Key indicators of success are user/business satisfaction and service level adherence.

To obtain these targets you are expected to drive operational processes (e.g. problem and change management) and operational contract management of an outsourcing vendor based upon operating manual, audits, etc.
From a project perspective you are to take an end-to-end responsibility (e.g. planning, follow-up, etc.)

As part of your operational and project responsibility the capability to drive continual service improvement (Service Design, Service Transition and Service Operation), innovation and cost optimization is fundamental for you to be able to reach your targets.

You will join a team of twenty-eight colleagues located nationally and internationally.

In this position you need to have:

• A Master's degree in IT, Engineering or related field
• Demonstrate excellent communication and presentation skills in English
• Possesses good ITIL Service Management skills (ITIL certification is an advantage)
• Experience of driving an infrastructure outsourcing contract/vendor
• Be a flexible team player
• Be efficient in organizing and prioritizing many tasks
• Attention to detail, but focus on the overview
• Experience from working in a multi-cultural work environment

Are you the next Zymer in our team? Consider a career with Novozymes and let’s realize your potential together.

About Novozymes 
Novozymes is the world leader in biological solutions. Together with customers, partners and the global community, we improve industrial performance while preserving the planet’s resources and helping build better lives. As the world’s largest provider of enzyme and microbial technologies, our bioinnovation enables higher agricultural yields, low-temperature washing, energy-efficient production, renewable fuel and many other benefits that we rely on today and in the future. We call it Rethink Tomorrow. http://www.novozymes.com

Ranked #2 in Science magazine’s global Top Employers Survey 2017.

Contact 
For more information please contact Head of Service Management, Henrik Heisel, by phone 30 77 29 64.
Application deadline: October 28, 2018. Candidate interview will be conducted on an ongoing basis.
Please attach a copy of your diploma(s) when you apply for the position.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2511

abstractJV_contact_0: Please apply using one of the specified channels

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbejdsgiver Navn: NOVOZYMES A/S

source: DK-STAR