stillingsbetegnelse: Application Engineer

jobbeskrivelse:
- with a keen interest in machine control for the road construction industry Leica Geosystems Machine Control provides durable, high-quality products to increase the efficiency of construction operations. Customers all over the world benefit from sophisticated solutions to use advanced technology, improve accuracy and reduce operating costs. As a leading industry provider, Leica Geosystems Machine Control offers a comprehensive end-to-end service from initial consultation and evaluation through to installation, training and support for the widest range of machine control and positioning applications. Regardless the machine type, model or brand our customers use, we are committed to delivering best-in-class products, comprehensive solutions and exceptional customer service - anytime, anywhere! We’re located right in the centre of Denmark in the city of Odense, but have employees working across the world and in many European countries. The position as application engineer is situated in our very modern facilities alongside our R&D and our service departments. For the right international candidate, there is a possibility that you can work from another location if relevant, but you should expect to spend a part of your time in Odense. We offer We are offering a position Application Engineer – a role which bridges R&D, product management and service. We service customers globally based on our practical and hands-on way of working, and we have established an excellent team where we have focus on fulfilling the needs of our customers and being ambitious, while having a fun and engaging working life. Key responsibilities As our application engineer, your task will include the following: •Provide insight into technical and client requirements. Support to Product Specialists and Program Manager to ensure future development and product enhancement are a top priority •Support Product Managers in defining product roadmaps, analysing competition, business & marketing plans, marketing material, releases, operations-handover documentation •Provide 2nd level support to customers via telephone, email and face-to-face methods •Logging and working with support issues in customer relationship management database including knowledge on how issues are resolved and fed back to R&D where appropriate •Involvement in pre- and post-sales support •Work with customers and end users to implement our products into their workflows •Prepare functional requirements specifications •Prepare training material and facilitate product training for customers, dealers and internal employees •Participate in cross-functional project teams to develop new or maintain existing products •Support product lifecycle activities, e.g. assists with strategies on product phaseout •Collaborate with R&D on test plans, testing of products; problem analysis/trouble shooting •Prepare product documentation (e.g. user manuals and installation manuals) •Provide support to regional sales and marketing team for tradeshows, demo events, and open house events – including marketing material •Contribute to continuous improvement of processes within the LMC team •Actively participate in cross training and knowledge transfer across functional teams Your profile You are probably either an ambitious person looking for a way from the construction site and into a technology company, or you are working with machine control either with a contractor, or in a company manufacturing machine control products. Aside from this, the following points are key to achieving the expected results: •Strong technical skills, curiosity and creativity •Strong analytical and conceptual skills •Ability to rapidly grasp customers' requirements and technical solutions to problems •Ability to rapidly acquire knowledge and experience on new technologies •Ability to use the knowledge to provide customer support and training •Customer focused, proactive and flex

Arbejdsgiver Navn: Leica Geosystems Technology A/S

Arbejdsgiver telefonnummer: 66170784

Job kort beskrivelse: Systemanalytikerarbejde

land: Danmark

region: Syddanmark

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark