Arbejde Team lead, Situation Management - Global IT-150002HA Midtjylland Vestas Wind System A/S - jobtilbud

GÆLDER
stillingsbetegnelse:
Team lead, Situation Management - Global IT-150002HA

jobbeskrivelse:
Finance, Global IT, Operations and Support, Operational Coordination Vestas Global IT is responsible for designing, building and maintaining IT solutions and services in Vestas Wind Systems A/S. Global IT has since 2012 been on a transformation journey where parts of both development and operation has been sourced to different suppliers. The Operational Coordination team is a newly established team with the purpose of integrating and coordinating operation between different suppliers and internal Vestas stakeholders. As a team lead for the Situation Management team, you will become vital to the team success by selecting and developing dedicated Situation Managers, along with acting as one yourself. Through your professionalism and drive you will establish the team as a focal point of communication and coordination for all critical incidents from their detection until operation again is restored. Responsibilities: As team lead for the Situation Management team in the Global IT Support Organization, you will be responsible for building and maintaining a team of Situation Managers that are assigned to manage Critical Incidents from they are detected until resolved and serves as the communication focal point for the impacted business stakeholders. The team lead is planning and organizing work in the team as well as taking up the role as Situation Manager. The Situation Manager will: Be primary escalation and contact point for all critical incident and outages Own communication and resource direction for critical situations Leverage the resolver teams across Global IT vendors and internal Vestas IT teams to drive critical incidents from detection to resolution Accountable for ensuring communications are channeled to impacted stakeholders to allow technical people to focus on solving the technical problem while all interested parties, such as executive levels, in the business as well as internally in Global IT are informed and reassured that all possible steps are being taken to expedite resolution Define process and escalation points for critical customer situations Ensure event timeline documentation Chair weekly critical incident review meeting for review of the incident handling. Provide necessary input to Problem Management Drive alignment and support process improvements of the critical incident handling process Together with problem management, identify trend or possible ways of preventing reoccurrence of a critical incident As team lead you will have additional responsibilities to: Build, maintain and develop a team of Situation Managers and develop individual Situation Manager skills and competencies Provide direction, instructions and guidance to the Situation Managers on an everyday basis and motivate and coach for problem solving and competence development Coordinate team efforts and be overall responsible for the teams performance Be responsible for planning 24x7 shifts Qualifications: A Degree in IT and Business or similar Management experience from a similar position Highly IT literate (IT drivers) Fluent in English oral and written Strong understanding of the set of IT Services provided by a Global IT organization of Vestas size and the IT infrastructure technologies that supports and enables them (specifically Microsoft and SAP-related infrastructure technologies) Experience with acting in a wholly or partially sourced IT environment ITIL V3 certified or understanding of the ITIL framework Competencies: You are: able to mentor team members and build team knowledge, capabilities and skill sets a strong communicator, decision maker and influencer, able to work with users, senior level management and peers a service-minded person who is able to make yourself heard, understood and respected by suppliers and colleagues even if challenged on your position reliable and have good interpersonal skills analytical, structured and methodological Besides that you have: a multi-cultural understanding the ability to act in a dynam

Arbejdsgiver Navn: Vestas Wind System A/S

Arbejdsgiver telefonnummer: 97 30 00 00

Job kort beskrivelse: Systemanalytikerarbejde

land: Danmark

region: Midtjylland

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark

GÆLDER

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