Arbejde Customer Service Delivery Manager Midtjylland SYSTEMATIC A/S - jobtilbud

GÆLDER
stillingsbetegnelse: Customer Service Delivery Manager

jobbeskrivelse:
Do you want to help develop Systematic's IT Service Delivery business? Our aim is to provide one-stop-shopping for our customers – agile development, followed by efficient maintenance, IT operation and support. To achieve this goal we seek an experienced person with Service Delivery (SD) competencies and who is passionate in delivering services in accordance with our customers' agreements. The job Systematic seeks a proactive Service Delivery Manager who will play a central part in delivering customer-specific services. You will be part of our Centre of Excellence for IT Operation and Support and will report to Systematic's IT Manager. As the Service Delivery Manager you shall be involved in many phases, including the tender and development phases, and in the implementation of the final operational phase. You shall manage and steer Service Delivery activities and collaborate with Systematic's Business Units, internal IT colleagues and external partners, through thick and thin and always with the customer kept firmly in focus. You must have an overview of the market and experience in delivering through partners. You will be responsible for the following tasks: •Active participation in the preparation of tenders in collaboration with Business Units – ensure realistic SD SLA. •Involve and steer internal groups as partners' deliveries in the tender phase and operation phase. •Ensure transition and/or commissioning of the customer's solution. •Ensure SD deliveries in accordance with the contract, high customer satisfaction and quality in delivery. •Ensure SLA reporting to the customer and participate in customer meetings as required. •Handling of customer escalations and any major incidents. •Ensure ITIL processes are followed - service improvement focus (Incident, Problem, Change, Release). •Ensure sufficient monitoring and event handling. •Contact for development teams and DBA. Your skills and personality You have a relevant IT background or other business-related educational background combined with experience as a Service Delivery Manager or similar, with experience from major critical IT installations and projects. It is important that you have: •Excellent overview of IT operations and support disciplines in practice •Experience in using best practice IT sourcing contracts in the market •Excellent negotiating abilities and are cost-conscious •ITIL Foundation or Scrum certification In particular, you are customer and service-orientated and driven by customer satisfaction. You have a structured approach to your work and have an excellent overview and you are persistent and decisive. You can work independently and are also outgoing and understand how to communicate and build up relations in a close collaboration between customers and project managers, which also means you must be a good team player. You have a positive approach and focus on opportunities and improvements. Lastly, you are fluent in both written and spoken Danish and English. Systematic offers Our IT solutions make it simpler for the users to make critical decisions. In the defence and healthcare sectors, critical decisions are often life-and-death decisions. To be able to continue the development of solutions that customers trust, we continuously challenge each other, our work processes and technologies. We have a highly pro-active education and training policy with defined career paths and internal pro-active Knowledge Networks. We stay constantly focused on making everything better. Our unique combination of strong principles from CMMI and the best aspects of LEAN and Scrum enable us to develop reliable, high-quality solutions for our customers and to deliver them to the agreed price and deadline. We work in teams and some of our teams include well-integrated insourced developers. We prioritise a sensible balance between work and private life and our agile approach provides you with an excellent opportunity of being able to plan you

Arbejdsgiver Navn: SYSTEMATIC A/S

Arbejdsgiver telefonnummer: 89432000

land: Danmark

region: Midtjylland

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark

GÆLDER

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