Arbejde Business Process Expert: Customer interaction and order capture Hovedstaden CARLSBERG BREWERIES A/S - jobtilbud
Business Process Expert: Customer interaction and order capture
jobbeskrivelse:
Sales order taking is one of our key business activities, a Business Capability that determines if we win in market and a strategic focus. As part of the customer interaction team, reporting to the Business Process Manager you will be responsible for the insight that drives our decision making in this key capability, through the governance and design of our Process and Tools. A high performer and natural problem solver, you will design and optimise the sales order taking and customer interaction. Global Design, Sales, is a department responsible for the design and optimisation of our commercial processes. Working in partnership with our Markets and Regions we select the tools and changes that bring Carlsberg together as one company. Sales is at the heart of what Carlsberg do and such is the position of Sales with in Global Business Services. The job Working alongside the Business Process Manager for customer interaction and order taking you will own the Carlsberg process model and applications. The core of the job is to ensure that orders and customer contact happens quickly and with the maximum positive business impact. Your responsibilities will focus on telesales, order taking and EDI with the following deliverables: •The design and optimisation of the Carlsberg process model •Support on driving the standardisation within your area •Business requirement gathering and evaluation •Evaluation of change requests The role is a temporary position for a period of 12 months. The role has a great opportunity for developing in the area of customer interaction, process management and technology. The role will develop your project management, consultancy, analytical and presentation skills. It offers the opportunity to lead a community with in Carlsberg Western Europe and work cross culturally in a truly international environment. It is the perfect opportunity to gain experience of the Carlsberg Regional and Global Office. The Profile Previously you are in an operations role with in commercial or you might be in a process orientated role and you are ready for the next step in your career; creating, optimising and implementing the Carlsberg process model. You will have the consultancy skills to identify changes that will impact operating procedure across multiple geographies and roles, and the ability to explain the benefits of doing so. Key skills required are •Previous experience of standardization projects, perhaps as a user. •Comfortable when communicating •Business Process Understanding •Fluent in English •Previous experience of sales Tools, CRM, ECC, EDI (Useful not mandatory) Your core competencies are centred on communication and analytical thinking. You can listen, question and understand across different nationalities, before communicating with clarity. We would like you to have 12 to 18 months experience within customer interaction. Carlsberg Global Business Services is the global provider of business services to all functions, regions and markets in the Carlsberg Group. This includes business process design, system solutions, shared services and system operations. Global Business Services employs approx. 1,200 people. A tight collaboration with the local markets is established in all three regions; Western Europe, Eastern Europe and Asia. The head office for Global Business Services is in Copenhagen. Nurture your skills in the pursuit of excellence: We believe people thrive and perform to their highest abilities when they are in charge of their career paths and professional growth. We’ll give you lots of responsibility right from the start and expect you to excel at your job and be accountable for your results. We believe that learning on the job and through your peers are as important as learning through formal courses. Interested? If you want to know more about the position, please contact Business Process Director, Sales, Daniel SM Savill phone no. +45 20 10 15 42 or e-mail: Daniel.savill (at) carlsberg.com
Arbejdsgiver Navn: CARLSBERG BREWERIES A/S
Arbejdsgiver telefonnummer: 33273327
Job kort beskrivelse: Arbejde inden for samfundsøkonomi
land: Danmark
region: Hovedstaden
krævede uddannelse: Ikke angivet
Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark
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