stillingsbetegnelse: Customer Support Agent

jobbeskrivelse:
The Support Team at Falcon.io is a part of Customer Engagement team and is comprised of dedicated and passionate people, who take pride in going an extra mile in order to deliver outstanding service to our diverse and highly interactive customer base. On top of that, the team uses humor as a tool. Responsibilities - Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat - Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached - Maintain an overview of submitted cases to R&D, and flag internal SLA breaches - Escalate support cases based on severity levels and associated business risk assessments - Be an expert on Falcon product and features as they are launched and engage in feature tests - Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members Requirements - Minimum 2 years customer service experience, preferably B2B, working with SaaS or subscription products - Strong technical aptitude - you are able to pick rapidly, learn and implement new technologies - You love paying attention to details - Able to effectively communicate with all internal/external stakeholders from Sales, R&D, Marketing and Customer Engagement - and you do perceive cross-continental communication as a welcome challenge! - You thrive on responsibility - You are proactive, open and enjoy being involved in multiple tasks at the same time - Outstanding written and verbal English communication skills, French, Spanish, Italian would be an advantage What we offer - An opportunity to work with companies of all sizes including large international brands in a cross-border context - High responsibility and excellent career possibilities at a central location in Copenhagen, the startup hub of Northern Europe - Fun and open working environment - Flexible working hours - Weekly social activities such as “Friday Bars” - Lunch, drinks and healthy snacks daily At Falcon, we help employees become active digital thinkers. By using our platform to listen, engage, publish, measure and manage, large companies can explore the bene?ts of social media marketing and instill a digital-?rst thought process in their employees. Our product has already received great international traction in the market, and the technology is endorsed through partnerships with Facebook, Twitter and most recently also Instagram. We have raised three rounds of venture capital ?nancing, the last one was a Series B round in spring 2015. At Falcon we believe that passion is key. We’re looking for smart and curious people who actively embrace the Startup culture and want to be part of a fast-paced, rapidly changing environment. The right person will enjoy being involved in a plethora of interesting tasks. For any questions regarding this position, please write us on jobs (at) falcon.io.

Arbejdsgiver Navn: Falcon.io ApS

Arbejdsgiver telefonnummer: 12345678

Job kort beskrivelse:
Kasseassistentarbejde og beslægtet kundebetjening

land: Danmark

region: Hovedstaden

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark