stillingsbetegnelse: Head of Global Customer IT Support-MED000689

jobbeskrivelse:
About Us We save lives for a living The difference between life and death can be just a few minutes. Radiometer’s diagnostic equipment is of crucial importance to doctors all over the world in their effort to diagnose critically ill patients quickly and accurately. From biotech and software specialists to financial controllers and engineers, all 2700 colleagues are committed and dedicated in their effort to make an impact on the life of others with our high-quality solutions. Radiometer’s leading position in the market has been secured over the last 80 years. Together we continue to raise the bar in acute care and constantly develop in new areas. Radiometer has an annual turnover of more than $ 684 million worldwide and is owned by US-based Danaher Corporation. Description Our customers need strong IT solutions to deliver value on aspects as compliance, documentation, efficiency optimizations and user management. As Head of Global Customer IT-Support, you will be leading the global team responsible for bridging the knowledge in R&D and Marketing to the commercial organizations and back again. While most requests will originate from the markets, it will be important to consolidate the overall trends and use those to generate insights to be used in future as improved service and further product development. The goal of the global support organization is to advice and support our collaborators in matters related to IT solutions and connectivity, by making expert knowledge easily available. Operating in a regulated environment, compliance and standard processes are an important part of this position to secure high level of service to our customers. As we strive to drive continuous improvements that can be applied at a global level, a solid understanding of stakeholder and change management will be essential for success. The job Your responsibilities and tasks will include: -Set up and improve global standard processes for execution of support tasks -Implement process for knowledge centered support – including modernizing the tool-chain -Ensure technical feedback from markets are incorporated into later versions of our products -Drive external quality metrics that is translated into impactful actions -Contribute to strategy, leadership and driving results in software leadership team Qualifications "Constructive Diversity" is one of our core values, and we believe that human diversity creates a dynamic and creative environment. Therefore, we encourage diversity through our recruitment process. However, we believe that the following formal qualifications will improve your chances of success: -Engineer, M.Sc. or other relevant technical education -Strong background in software/IT -Experienced leader, with strong people and change management skills -Experience delivering professional services and understanding of the support structures and processes, experience with knowledge centered support will be a benefit -Understanding of R&D processes and how to establish the right collaboration between R&D and support -Experience working in regulated industry with strict processes, knowledge about the Medical domain will be a plus -Experienced IT implementer / project manager at customer site -Fluent English – written and spoken, Danish is not a must -Ready to travel 5 weeks per year as minimum You must be passionate and committed about what you do, as well as: -Driven and organized to ensure needed changes are implemented and sustained -Setting clear expectations and motivating the team to learn -Involving key stakeholders in decision-making, using both formal and informal structures to drive agenda -Being reliable and inspiring confidence, able to deal with people at all levels. Open, out-going and robust with natural self-confidence and power. -Strong communicator, assertive and responsive leader who can motivate people in the capacity of his/her professional and personal qualities rather than through formal for

Arbejdsgiver Navn: RADIOMETER MEDICAL ApS

Arbejdsgiver telefonnummer: 38272829

Job kort beskrivelse: Systemanalytikerarbejde

land: Danmark

region: Hovedstaden

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark