stillingsbetegnelse:
Service Delivery Manager for clinical portfolio for Novo Nordisk

jobbeskrivelse:
We are looking for a dynamic and professional colleague, who is capable of balancing between being the customer’s representative internally in NNIT while also being NNIT’s representative externally, for Novo Nordisk clinical portfolio. As Service Delivery Manager you will virtually lead delivery teams while also securing the customers guarantee for deliveries. Your responsibilities as Service Delivery Manager You will be a strong representative for NNIT’s services, where you through your professionalism, business sense and follow-up abilities will become a valued strategic business partner for the customer. Through close dialogue and visibility you ensure via your team of application managers, architects, and consultants, NNIT provides high quality deliverables. Ultimately, the goal is to continue creating and guaranteeing an effective customer-/delivery cooperation. The position does not include direct managerial responsibilities, but in practice the job does include plenty of day-to-day management and motivation of your team. The clinical portfolio has high attention both internally and externally. Your primary responsibilities will be: •Handling of relations as the customers point-of-contact on a managerial level •Manage the expansion of the cooperation and business with the customer •Ensuring improvements by customer focused service and deliveries •Maintain a high satisfaction level from both the customer and internally in the customer team •Reporting, invoicing and follow up on finances You will join our Application Outsourcing team We are more than 300 employees in DK and CN, working in integrated teams, and part of the clinical team is based in China. Your new workplace is filled with talented and dedicated colleagues plus challenging tasks in an informal atmosphere. We support you in your ambitions regarding career development and you will continuously get the change to further develop your skills so that they suit both your personal goals and our goals as a company. Your qualifications and experience You have experience from a similar role, or as Application Manager, Project Manager or Line Manager. You get things done and at the same time you have an overview of IT operations, development, and methods. As you will be part of global virtual teams, it is a necessity that you can communicate clearly in English. A cultural understanding that spans across continents will thus be an advantage. You possess an ITIL certification or have worked according to ITIL for some years. It will be an advantage but not a requirement if you have experience from the Life Sciences industry, alternative other regulated industries where you should be able to navigate in a field with special need of documentation, quality assurance, compliance with legal requirements, testing of applications and how to deliver according to contractual terms. As a person you stand your ground and are not afraid to challenge the status quo. You are a team player who sees the big picture and can finish tasks and create results. You are assertive, persistent, have a well-developed humor and do your outmost to contribute to the great atmosphere in the office. Furthermore, you have a relevant higher education. Please submit your application and CV in English.

Arbejdsgiver Navn: NNIT A/S

Arbejdsgiver telefonnummer: 44424242

Job kort beskrivelse:
Ledelse inden for anden forretningsservice og andre administrative funktioner

land: Danmark

region: Hovedstaden

Kontrakt varighed: Fast

Kontrakttype: Fuldtid

krævede uddannelse: Ikke angivet

Kilde til jobtilbud: AMS, Offentlige arbejdsformidlinger, Danmark